Refund policy

All our items are custom-printed and made-to-order just for you. Because of this custom nature, we do not accept physical returns or exchanges for buyer’s remorse, wrong sizes, or color choices.

Damaged, Misprinted, or Defective Items
If your order arrives damaged, misprinted, or defective, or if you receive the wrong item, we are happy to make it right! Please inspect your order upon reception and contact us immediately at brylyntdesign.apparel@gmail.com within 30 days of delivery.
To help us process your request quickly, please include:

  1. Your order number
  2. Clear photos showing the damage, misprint, or defect

Once verified, we will arrange a free replacement or a refund. You do not need to mail the item back to us.

You can always contact us for any return question at brylyntdesign.apparel@gmail.com.



Exceptions / non-returnable items
Because all items in our store are custom-printed on demand, they fall under the category of custom products and cannot be physically returned.

Additionally, we cannot accept returns on sale items, clearance items, or gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges
Because every product is printed on demand, we do not offer traditional exchanges. If you need a different size or color, you will need to place a new order through our storefront.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, because our products are custom-printed and manufactured to order, they may be exempt from standard EU return rules once production has begun. If you wish to cancel an order, please contact us at brylyntdesign.apparel@gmail.com immediately. If the item has already entered production, we cannot cancel or refund the order unless it arrives damaged or defective.


Refunds
We will notify you once we’ve reviewed the photos of your damaged or defective item and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at brylyntdesign.apparel@gmail.com.